Sweetheart to you, fella) and treated me like an idiot unworthy of please or thank you, much less an apology. By the time I figured out his mistake, after I returned an hour later, puzzled by how the card worked, he had insulted me, called me "sweetheart" (I'm a middle-aged professional, so that's Dr. Long story short, he confused me with an existing customer with a similar name. All I wanted was to sign up for a loyalty card. Even by the standards of casinos, this was a new low. Why the poor review? I want to get Management's attention.The man on reception was staggeringly, stunningly rude from the moment I walked up. The casino is pleasant, and the employees were mostly friendly.
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